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FAQ

How soon will I receive my order?
All orders are completed within 7-14 working days. Delivery nationwide in South Africa is 3-5 working days. International, kindly send us an email to confirm your eta.
 
Can I use photos from Facebook / Instagram?
Yes, those are our favourite. Kind reminder: Social media sites compress photos, so the quality may not be suitable for printing larger images. Send us the original photos instead for better quality print.
 
How do I send my photos?
You can upload them here or email us your photos. Please note for reference purposes we suggest renaming your photos as numbers. e.g. - 1.jpeg, 2.jpeg
 
What file format do you accept?
We suggest sending us jpeg, jpg or png. If you are unsure what format your photos are, kindly send us an email.
 
What quality image should I use?
The higher the quality of the image, the higher the quality of the print! We advise over 150dpi, but we can print up to 300dpi. (larger than 1mb)
 
How do I redeem my gift voucher?
In the file you received there is a unique voucher number. Pick your desired shapes and sizes and proceed to checkout. At checkout apply your unique voucher code to receive your discount. Please note, shipping is not included.
 
How will my image change when printed on wood?
Printing on wood creates a unique natural aesthetic. Your images will pop on our original PhotoBLOX and even more so on our Birch wood collection. 
 
How do I hang my PhotoBLOX Print?
All of our PhotoBLOX products come with a special groove in the back of the print. This allows you to easily hang it on a small screw or nail in the wall and it will hang perfectly flat against the wall. As these print are lightweight you can hang them with our applicators or double sided tape for an easy diy application.
 
How do I clean my PhotoBLOX Print?
Cleaning your PhotoBLOX is super easy. Use a damp cloth to wipe down any dust. Please note to use no chemicals as this may effect the print.
 
Can I collect my order?
Unfortunately not, we offer effortless shipping to your door. 
 
Where do you deliver to?
We use our trusted courier Fastway to deliver your orders in South Africa. We can deliver to anywhere you are in the world. Please note that shipping costs are your responsibility.
 
Does my delivery have tracking?
You will receive a tracking code when your parcel is dispatched from our studio. You can track it here.
 
My order was damaged when it arrived, what do I do?
If you received a damaged product, please notify us immediately for assistance. Our wooden blox have natural wood grain on them. As such, blox that show grain will not be refunded as it is a natural product and not damage to the surface of the blox.
 
What is your return Policy?
Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

The product was purchased in the last 7 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
 
Still got questions? Email us buymystuff@photoblox.co.za